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Products can be returned in their original new condition and in their orginal boxes to any of our warehouses freight prepaid by the customer.  Returns must have all installation and packing materials to receive credit.  Please call for a return authorization number (RMA) before shipping the product to our warehouse.  The RMA number must be on all boxes or parts returned.  Call 1-866-258-3220 for assistance. Product must be returned within 30 days for a  full refund less shipping charges.  Returns received between 30 to 60 days will only be given as a store credit if accepted. All sales are final after installation when offered. Shipping charges will not be refunded.  Returns are NOT accepted on special order products not limited too, commercial items, oversized items, Gorilla Playstes, Goalrilla Basketball systems.  Since "Special Order"items are MADE TO ORDER, NO returns or cancelations are accepted.  No returns are accepted on items after 60 days of purchase date.  If given free shipping at checkout you will be charged the actual shipping fee charged to Playground Warehouse on returned products.  Customer is fully responsible for checking all items upon delivery, pick up or installation.